
The Potential for Hybrid Customer Service after COVID-19
Filed under: Resource
How to Make Work Work Again It’s mind-numbing how much is being…

New Lessons for Online Selling in a Time of Virtual Commerce
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Because of the pandemic, online selling has become the sole option for…

Guiding Through Times of Crises
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Ensure Continous Customer Service From natural to man-made, disruptive events are inevitable…

Five Realities of Contact Center Customer Service Reps
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There’s nothing like real-world experience to put on-demand customer service in proper…

Retail Year-end Performance Audit
Filed under: Resource
Is your business prepared for the 2020 holiday season? The best way…

Contact Center Pipeline July 2019
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Although recent reports suggest that the size and rate of growth of…

Online Talent Platforms are Shaping the Future of Work
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Say what you will about the gig economy, the concept hold high…

Improving Contact Center Operations
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Happiness All Around to a “T” With year-end approaching, you probably have…

Call Center Operations Audit
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Are you measuring the right things to perform well? Got a good…

Best Way to Manage Retail
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This whitepaper briefly compares two customer service models and how well they…

Business Continuity Checklist
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Before-all-hell-breaks-loose In business, the inevitable always comes. Shutdowns. Breakdowns. Letdowns. Best prepare…

Fast and Flexible
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Moving with the Business By definition, business continuity needs to be constant.…