4 Reasons Why You Should Never Underestimate the Importance of Customer Loyalty
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Today’s consumer marketplace is more competitive than ever before, with upstart companies…
Is Your Business Measuring the Right Customer Satisfaction Metrics? 5 Ways to Do It.
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Today, more than ever, customer satisfaction is essential to your success. After…
12 Holiday Traditions Around the World (video) and 5 Unique Workplace Holiday Traditions (blog)
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Before we get into the 5 unique workplace traditions, let’s check out…
What Every Executive Should Know about Customer Service Outsourcing
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In an era of instant communications that span a dizzying variety of…
3 Ways to Celebrate: Agents Who Ensure Great Customer Experiences
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In a normal business year, I’d be traveling cross-country, visiting with Working…
5 Steps to Best Manage Seasonal Sales Spikes
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Taking advantage of specific sales times throughout the year is something we…
2021’s Biggest Staffing Trend for Customer Experience
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The key to any successful customer experience is a team of expert…
What’s Missing from Your Customer Experience?
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Customer Experience (CX) is any type of interaction between customers and a…
Customer Service Agents and Employees Support This Year’s SU2C Event
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The takeaway—the take-your-breath-away—of the recent Stand Up To Cancer® (SU2C) fundraiser comes…
Angie Kronlage Makes Client Success Her Calling
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In her first 13 years with Working Solutions, Angie Kronlage witnessed the…
Why You Should Offer 24/7 Customer Service Support
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Satisfying your customer’s needs is vitally important to the success of your…
Why Increased Brand Security Improves Customer Loyalty
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Did you know that effective security translates to brand loyalty and an…