Chief Executive Kim Houlne Talks about Customer Service

After leading Working Solutions for 23 years, founder and chief executive Kim Houlne has definite points of view about what constitutes great service.
In an ongoing series posted on Contact Center World, Houlne and other industry leaders share their thoughts in the piece, ”Is Customer Service Better or Worse Than a Year Ago – Part 2.”

To that question, she replies: “The answer all depends on what I’m buying, where, and from whom. My experiences of late tend to be extremes—flawless or faulty.”

Check out the rest of what Houlne and other executives have to say on the topic in the posting. Also, read Kim’s recent views on other topics, such as mustering an on-demand, customer-care workforce should a recession occur this year.