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Blogs: Call Center Outsourcing

Retailers Turn to Outsourcing as Consumers Shop at Will

Customer Experience

Retail hopscotching makes serving customers trickier than ever.

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Bruce Lee Had It Right: “Be water, my friend.”

Call Center Outsourcing

To deliver great customer service, you must first be fluid in thought…

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Call Center Outsourcing

5 Tips to Find and Hire the Best Remote Agents

Call Center Outsourcing

Work-from-home opportunities are in great demand, especially among the recently unemployed, underemployed,…

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Call Center Outsourcing

13 in 2013 – The Best Contact Center Advice

Call Center Outsourcing

As 2013 comes to a close, we wanted to share the 13…

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Business Continuity for Call Centers

Prepare For Bad Weather With Business Continuity Services

Call Center Outsourcing

Inclement weather is a great equalizer – no one is immune and…

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Healthcare Call Center Outsourcing

Balancing the Two Prongs of Healthcare Customer Service

Call Center Outsourcing

In the world of healthcare, agents are required to strike a delicate…

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Contact Center Solutions

The Secret to Minimizing the Impact of TCPA Rules

Call Center Outsourcing

The Telephone Consumer Protection Act (TCPA) became law in 1991 to protect…

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Contact Center Solutions

4 Ways Contact Centers and Marketing Go Hand-In-Hand

Call Center Outsourcing

Positive customer experience requires leadership teams to understand every point a customer…

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NPS – A Tool in Your Metrics Toolbox

Call Center Outsourcing

A lot of time is spent in contact centers gathering and reporting…

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Contact Center Outsourcing – Go Traditional or Non-Traditional?

Call Center Outsourcing

The benefits of outsourcing all or part of a contact center go…

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Customer Experience

Customer Experience – the Common Metric in a Multi-Channel Center

Call Center Outsourcing

Customers have the ability to reach out to your contact center at…

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The Impact of Virtual Outsourcing – Part 2

Call Center Outsourcing

In part one, we discussed how the New World of Work has…

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