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Blogs: Call Center Outsourcing

Is Your Contact Center Plagued with Spring Fever?

Call Center Outsourcing

Flowers are blooming, the sun is shining, and plants are greening up.…

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Best Practices for Call Center Outsourcing

Do Magic Metrics Exist?

Call Center Outsourcing

Due to the number of metrics needed to effectively measure contact center…

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Winter Is Coming – Time to Review Your Inclement Weather Policy

Call Center Outsourcing

One of the benefits, and there are many, to operating a virtual…

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Cloud Based Contact Center

Want a Solid New Year? Use Objective-Driven Budgeting

Call Center Outsourcing

Contact centers are driven by resources, in particular people and technology. Headcount…

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Virtual Contact Center Solutions

Virtual Business Models – The Future Is Here

Call Center Outsourcing

The New World of Work is creating the virtualization of industries at…

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Contact Center Solutions

How to Implement a Remote Work Solution for Your Company

Call Center Outsourcing

When I first launched Working Solutions in 1996, virtual call centers were…

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Contact Center Outsourcing

When Is It Time to Outsource Your Contact Center Operations?

Call Center Outsourcing

In the past, the primary motivator for outsourcing contact center operations was…

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Virtualized Workforce

What a Virtualized Workforce Means for the American Economy, Part 2

Call Center Outsourcing

Last week I wrote about some of the possible negative effects that…

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Emotional Intelligence and Its Importance in the Call Center

Call Center Outsourcing

In 1995, psychologist Daniel Goleman, Ph.D., rocketed to stardom with the publication…

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Habla Customer Service? Why You Need Bilingual Call Center Agents

Call Center Outsourcing

Once upon a time, customer service came in one language in the…

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Call Center Content

Content Is Not Enough

Call Center Outsourcing

Content is the focal point of any marketing campaign. Whether it’s a…

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Contact Center Solutions

Welcome to the Working Solutions Blog

Call Center Outsourcing

In his 2012 State of the Union address to Congress, President Obama…

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