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Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

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Blogs

Contact Center Outsourcing – Go Traditional or Non-Traditional?

Call Center Outsourcing

The benefits of outsourcing all or part of a contact center go…

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Customer Experience

Customer Experience – the Common Metric in a Multi-Channel Center

Call Center Outsourcing

Customers have the ability to reach out to your contact center at…

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The Impact of Virtual Outsourcing – Part 2

Call Center Outsourcing

In part one, we discussed how the New World of Work has…

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The Impact of Virtual Outsourcing – Part 1

Call Center Outsourcing

There is a move worldwide to send jobs to independent contractors. Whether…

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Business Continuity

The Secret to Handling Summer Schedules – Accurate Forecasting

Call Center Outsourcing

It’s critical to ensure that you have agents handling transactions at the…

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Does Your QA Need a Boost? Try Speech Analytics!

Call Center Outsourcing

As business continues to rapidly evolve in today’s constantly changing global markets,…

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Is Your Contact Center Plagued with Spring Fever?

Call Center Outsourcing

Flowers are blooming, the sun is shining, and plants are greening up.…

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Best Practices for Call Center Outsourcing

Do Magic Metrics Exist?

Call Center Outsourcing

Due to the number of metrics needed to effectively measure contact center…

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Winter Is Coming – Time to Review Your Inclement Weather Policy

Call Center Outsourcing

One of the benefits, and there are many, to operating a virtual…

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Cloud Based Contact Center

Want a Solid New Year? Use Objective-Driven Budgeting

Call Center Outsourcing

Contact centers are driven by resources, in particular people and technology. Headcount…

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Virtual Contact Center Solutions

Virtual Business Models – The Future Is Here

Call Center Outsourcing

The New World of Work is creating the virtualization of industries at…

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Contact Center Solutions

How to Implement a Remote Work Solution for Your Company

Call Center Outsourcing

When I first launched Working Solutions in 1996, virtual call centers were…

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