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Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

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Blogs: Call Center Outsourcing

Contact Center Solutions

How to Implement a Remote Work Solution for Your Company

Call Center Outsourcing

When I first launched Working Solutions in 1996, virtual call centers were…

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When Is It Time to Outsource Your Contact Center Operations?

Call Center Outsourcing

In the past, the primary motivator for outsourcing contact center operations was…

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Virtualized Workforce

What a Virtualized Workforce Means for the American Economy, Part 2

Call Center Outsourcing

Last week I wrote about some of the possible negative effects that…

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Emotional Intelligence and Its Importance in the Call Center

Call Center Outsourcing

In 1995, psychologist Daniel Goleman, Ph.D., rocketed to stardom with the publication…

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Habla Customer Service? Why You Need Bilingual Call Center Agents

Call Center Outsourcing

Once upon a time, customer service came in one language in the…

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Call Center Content

Content Is Not Enough

Call Center Outsourcing

Content is the focal point of any marketing campaign. Whether it’s a…

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Contact Center Solutions

Welcome to the Working Solutions Blog

Call Center Outsourcing

In his 2012 State of the Union address to Congress, President Obama…

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