AI Enabled CX
The Deepfake Perimeter: Why Customer Service Is Now a Cybersecurity Function
For years, enterprise security was defined by firewalls, passwords, networks, and system…Read More 
AI Enabled CX
The Surge Economy: Why “Normal Volume” No Longer Exists in Customer Care
There is no longer a “normal day” in customer care. Yes, most…Read More
AI Enabled CX
The AI Dilemma: Why the Promise of Better CX Falls Short
When it comes to artificial intelligence (AI) in customer experiences (CX), too…Read More
Branding
Why Increased Brand Security Improves Customer Loyalty
Did you know that effective security translates to brand loyalty and an…Read More
Agent Development
The Importance of Brand Tone and Voice in Customer Service
Are you training your customer service agents to speak to callers with…Read More
Branding
What’s Missing from Your Customer Experience?
Customer Experience (CX) is any type of interaction between customers and a…Read More
Agent Development
2021’s Biggest Brand Trend for Customer Experience – Consumer Trust
Consumer trust is the most important attribute of any successful brand. And…Read More
AI Enabled CX
7 New Lessons for Online Selling in a Time of Virtual Commerce
Many businesses now find themselves thriving in a time of increased demand,…Read More
Branding
How to Make Sure Your Online Business Benefits from Amazon Prime Day 2019
Amazon Prime Day 2019 is almost here. Is your business ready? If…Read More
Branding
What’s the “ketch” to business success?
The karma of ketchup and how it applies to business in several…Read More
Branding
Plank Walk in the Sky
Life and business are best viewed from the edge. Get a good…Read More
Branding
4 Ways Contact Centers and Marketing Go Hand-In-Hand
Positive customer experience requires leadership teams to understand every point a customer…Read More