A Glimpse into the Future of Customer Care: Trends and Insights from Customer Contact Week Austin
Industry Insights
Industry leaders from across the globe gathered in Austin for Customer Contact…
The Top 5 CX Events We Attended In 2023
Industry Insights
Customer experience (CX) events are excellent opportunities to learn about the latest…
2024 CX Trends: Embracing the Future of Customer-Centric Strategies
Industry Insights
The world of customer experience (CX) is in a perpetual state of…
Five Tips to Maximize Your Customer Service Tech Stack
Customer Service
Five tips to ensure you are maximizing your current technology.
Winning at Customer Service on a Budget: 5 Smart Strategies
Industry Insights
With the constant fluctuations in the global economy, taking a good, hard…
Leveraging Analytics To Serve Customers Well
Specialized Customer Service
Keeping customers requires engaging customers. That takes investment to “anticipate and deliver…
From Reactive to Proactive: How to Shift Your CX Strategy for Greater Success
Customer Service Strategy
When it comes to customer experience (CX) strategy, the buzzwords these days…
7 New Lessons for Online Selling in a Time of Virtual Commerce
Sales/Growth
Many businesses now find themselves thriving in a time of increased demand,…
6 Call Center Strategies for Engaging Mobile Customers
Virtual Workforce Management
For businesses of all types, most customer interactions come via mobile devices.…
Achieving the Right Balance in Retail Customer Service
Retail and Consumer Services
Blending Artificial Intelligence and Intelligent Agents We live in a world…