Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
After much thought, you’ve realized your in-house call center operations may not make the most business sense. You believe there are efficiencies and savings to be gained—whether you’re a big, mid-sized or franchised business.
Probably. But what efficiencies do you expect? How much savings? And where and when can you achieve them?
Before asking service providers to scope the work and submit bids, do your own baseline review of current operations. Know the key performance indicators (KPIs), good and bad, of how things are running in-house.
Because it’s unwise to entrust operations to an outsourcer without first having your own metrics well in hand.
KPIs provides insight when evaluating outsourcers. With it, you can discern achievable objectives from bogus projections. A baseline sniffs out any BS in assessing proposed, bottom-line benefits for your business.
For this blog, we’ll focus on a few broad metrics in determining a baseline. A starting point. But it doesn’t stop there. The processes behind the numbers are equally important when figuring return on investment.
Again, knowing your in-house metrics cold puts you in control. With them, you can properly assess an outsourcer’s potential value to your call center operations—in terms of dollars and good business sense.