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Blogs

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Future-Proofing Customer Service: The Power of Smart Technology Choices

Contact Center Technology

Strategic tech investments have become paramount for contact center success as technology…

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10 Women in Customer Experience (CX) to Follow in 2024

Industry Insights

In the rapidly evolving field of customer experience (CX), staying ahead means…

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Mastering the Art of Onboarding: A Comprehensive Guide for Your On-Demand Customer Experience Team

Virtual Workforce Management

As businesses adapt to changing customer needs, the demand for specialized CX…

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Efficiency Unleashed: How AI-Powered Tools Transform Contact Center Operations

Contact Center Technology

In recent years, advancements in AI technology have significantly transformed contact center…

Working Solutions’ Taylor Kane strikes a pose with industry leaders, Monica and Denise, at CCW Austin

Empowering Through Connection: Lessons Learned from CCWomen

Contact-Center Outsourcing

When talking about professional development and community building, CCWomen stands out as…

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Revolutionizing Contact Centers: Key Findings and Strategies for Success

Virtual Workforce Management

Working Solutions partnered with CCW Digital to sponsor a comprehensive market study…

Working Solutions Regional Sales Director Ian Garlets talks at CCW Austin

A Glimpse into the Future of Customer Care: Trends and Insights from Customer Contact Week Austin

Industry Insights

Industry leaders from across the globe gathered in Austin for Customer Contact…

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The Top 5 CX Events We Attended In 2023

Industry Insights

Customer experience (CX) events are excellent opportunities to learn about the latest…

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Navigating Peaks and Valleys: Adapting to Seasonal Demand in Healthcare Contact Centers

Healthcare and Insurance

Optimizing occupancy rates in the ever-evolving landscape of healthcare contact centers is…

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2024 CX Trends: Embracing the Future of Customer-Centric Strategies

Industry Insights

The world of customer experience (CX) is in a perpetual state of…

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Working Solutions Client Scorecard

Industry Insights

At Working Solutions, we take pride in being the best customer service…

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The Trust Factor: Why Live Agents Still Matter to 95% of Consumers

Human-Centric CX

While AI and automation are the biggest trend in customer experience, one…

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