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Blogs

man taking a survey after the best customer experience

Finding the Right Customer Service Model to Improve Customer Satisfaction

Customer Experience

Today more than ever before, delivering exceptional customer experience (CX) can set…

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Corporate teamwork around a table of stats in a business setting

Future-Proofing Customer Service: The Power of Smart Technology Choices

Contact Center Technology

Strategic tech investments have become paramount for contact center success as technology…

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Illustration of a diverse group of faces and ethnicities of women.

10 Women in Customer Experience (CX) to Follow in 2024

Customer Experience

In the rapidly evolving field of customer experience (CX), staying ahead means…

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Business woman shaking hands in a corporate meeting room setting

Mastering the Art of Onboarding: A Comprehensive Guide for Your On-Demand Customer Experience Team

Customer Experience

As businesses adapt to changing customer needs, the demand for specialized CX…

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Customer and chatbot dialog on smartphone screen

Efficiency Unleashed: How AI-Powered Tools Transform Contact Center Operations

Contact Center Technology

In recent years, advancements in AI technology have significantly transformed contact center…

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Working Solutions’ Taylor Kane strikes a pose with industry leaders, Monica and Denise, at CCW Austin

Empowering Through Connection: Lessons Learned from CCWomen

Contact-Center Outsourcing

When talking about professional development and community building, CCWomen stands out as…

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Customer service illustration of a woman wearing a headset and sitting on a chair answering calls

Revolutionizing Contact Centers: Key Findings and Strategies for Success

Customer Service Outsourcing

Working Solutions partnered with CCW Digital to sponsor a comprehensive market study…

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Working Solutions Regional Sales Director Ian Garlets talks at CCW Austin

A Glimpse into the Future of Customer Care: Trends and Insights from Customer Contact Week Austin

Contact-Center Outsourcing

Industry leaders from across the globe gathered in Austin for Customer Contact…

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Our Business Development team pictured at an event in 2023

The Top 5 CX Events We Attended In 2023

Customer Experience

Customer experience (CX) events are excellent opportunities to learn about the latest…

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Caring doctor helping senior patient call healthcare customer service

Navigating Peaks and Valleys: Adapting to Seasonal Demand in Healthcare Contact Centers

Healthcare and Insurance

Optimizing occupancy rates in the ever-evolving landscape of healthcare contact centers is…

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Graphical treatment of the words "2024 CX"

2024 CX Trends: Embracing the Future of Customer-Centric Strategies

Industry Insights

The world of customer experience (CX) is in a perpetual state of…

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Working Solutions Client Scorecard

Corporate News

At Working Solutions, we take pride in being the best customer service…

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