When Is It Time to Outsource Your Contact Center Operations?
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Outsourcing call center operations is an important decision that should be assessed…
Why Increased Brand Security Improves Customer Loyalty
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Did you know that effective security translates to brand loyalty and an…
NPS: Is It Really the One Number You Need to Know?
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How satisfied are your customers? Do you know how to truly measure…
AARP Makes Driving Safer
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Serving Others Karen is a relative newcomer to Working Solutions, but…
The Positive Customer Experience – Customer Loyalty Formula Requires the Virtualpreneur™ Factor
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Loyalty programs have really taken off since 2008 and are widely used,…
The New Contact Center: Solutions, Not Service
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A recent article in DestinationCRM.com got me thinking about how customer service…
Phone, Chat, Email, or IM? The Best Call Center Solution for Your Company
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There was a time when call centers were populated mostly by headset-wearing…
The Value of Customer Loyalty
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Often in sales-focused organizations, a lot of time, money and effort are…