Creating a Win-Win-Win for Call Centers, Customers & Your Bottom Line
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Companies are becoming increasingly aware of the power of customer experience, particularly…
When Is It Time to Outsource Your Contact Center Operations?
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Outsourcing call center operations is an important decision that should be assessed…
How Traditional Call Centers Have Evolved
(and What You Should Know about Them)
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The Modern Contact Center: In with the New This, of course,…
What’s the “ketch” to business success?
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The karma of ketchup and how it applies to business in several ways.
Improve Call Center Performance with Diversification
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You’ve probably heard the expression: “We have met the enemy and he is us.”
Kim Houlne Makes Virtual Viable on KERA
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A forerunner in remote contact center solutions, Working Solutions made virtual work viable.
NPS: Is It Really the One Number You Need to Know?
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How satisfied are your customers? Do you know how to truly measure…
AARP Makes Driving Safer
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Serving Others Karen is a relative newcomer to Working Solutions, but…
Six Tips: Finding Best Contact Center Provider
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If you don’t ask the right questions, service excellence can be elusive.
Phone, Chat, Email, or IM? The Best Call Center Solution for Your Company
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There was a time when call centers were populated mostly by headset-wearing…
Habla Customer Service? Why You Need Bilingual Call Center Agents
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Once upon a time, customer service came in one language in the…