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Why Is Customer Experience Important for Your Business?

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You may have heard it said that customer experience (CX) is of…

 

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Is Your Business Measuring the Right Customer Satisfaction Metrics? 5 Ways to Do It.

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Today, more than ever, customer satisfaction is essential to your success. After…

 

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Speed Matters: Why Fast Customer Service Is Essential to the Success of Your Business

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Is the customer service you offer fast and efficient? Do you make…

 

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How Empathy Pays Off for Businesses

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Ever think about the economics of empathy? Said another way, empanomics—the dollars…

 

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5 Customer Experience Lessons from Showrooming & Reverse Showroom Marketing

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Once considered a real threat to retailers, showrooming has become a powerful…

 

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5 Lessons Digital Retailers Can Learn from the In-Store Customer Experience

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Far from being obsolete, the in-store customer experience has become a key…

 

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What’s the Difference between Customer Experience and Customer Service?

What’s the Difference between Customer Experience and Customer Service, and Why Does It Matter?

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  If you lead a business—and especially if you lead a retail…

 

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3 trends Shaping Customer Service in 2018

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  Trends that get business traction Is the business year ending the…

 

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