What’s the Difference Between Customer Experience and Customer Service, and Why Does It Matter?
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If you lead a business—and especially if you lead a retail business—you…
Why Is Customer Experience Important for Your Business?
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You may have heard it said that customer experience (CX) is of…
Is Your Business Measuring the Right Customer Satisfaction Metrics? 5 Ways to Do It.
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Today, more than ever, customer satisfaction is essential to your success. After…
Speed Matters: Why Fast Customer Service Is Essential to the Success of Your Business
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Is the customer service you offer fast and efficient? Do you make…
How Empathy Pays Off for Businesses
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Ever think about the economics of empathy? Said another way, empanomics—the dollars…
5 Customer Experience Lessons from Showrooming & Reverse Showroom Marketing
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Once considered a real threat to retailers, showrooming has become a powerful…
5 Lessons Digital Retailers Can Learn from the In-Store Customer Experience
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Far from being obsolete, the in-store customer experience has become a key…
3 trends Shaping Customer Service in 2018
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Trends that get business traction Is the business year ending the…