Why Is Customer Experience Important for…
You may have heard it said that customer experience (CX) is of the utmost importance to businesses across all industries. But it might still be…
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Is Your Business Measuring the Right…
Today, more than ever, customer satisfaction is essential to your success. After all, a happy customer is a loyal customer—and loyal customers not only purchase…
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Speed Matters: Why Fast Customer Service…
Is the customer service you offer fast and efficient? Do you make it a point to resolve questions or complaints you receive from customers as…
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How Empathy Pays Off for Businesses
Ever think about the economics of empathy? Said another way, empanomics—the dollars and sense behind success. It involves sensing, really knowing, how people feel—good, bad…
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5 Customer Experience Lessons from Showrooming…
Once considered a real threat to retailers, showrooming has become a powerful tool for driving sales and customer loyalty, thanks to reverse showroom marketing. Not…
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5 Lessons Digital Retailers Can Learn…
Far from being obsolete, the in-store customer experience has become a key part of omnichannel marketing, with plenty of lessons to offer digital retailers. For…
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What’s the Difference between Customer Experience…
If you lead a business—and especially if you lead a retail business—you very likely already know that to call customer service important is to…
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3 trends Shaping Customer Service in…
Trends that get business traction Is the business year ending the way you thought it would? For instance, are your call centers well in…
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