BUSINESS CONTINUITY
BUSINESS CONTINUITYTo perform well, organizations must anticipate. We help clients prepare more and worry less.
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Always Open
Nonstop service means having quality agents in place day in and day out—never disappointing customers.
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Be Ready
Unexpected or anticipated events need on-call agents—for weather shutdowns or business spikes.
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In Reserve
Large-scale growth requires prescreened agents—in reserve to scale up with demand.
Moving with Business
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Steady State
- Forty-five agents might be fine for everyday business.
- Our U.S-based network can provide agents in every state.
- Such remote service might suffice for routine operations.
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Ready State
- This could require 100s of agents for spikes or unexpected events.
- Work might include holiday rushes, pending storms or disasters.
- Well-trained agents are ready to handle increased volumes.
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Future State
- For projected growth, 500+ agents might be held in reserve.
- Prescreened, their skills are tagged for a client’s specific needs.
- Such a large-scale workforce is identified at no cost to clients.
Expectations. Exceeded.
Holiday transactions exceeded client projections for ticket sales. Another 2,000 agent hours were scheduled for the increase. The result: Nearly 12,000 more calls from fans were handled.
In the Storm’s Aftermath
One of the world’s largest nonprofit relief organizations needed reinforcements fast to aid victims of Hurricane Katrina. It called on Working Solutions to help mobilize thousands of emergency workers and volunteers into the disaster area.
Pulling from our U.S.-based agent network, we assembled a remote team experienced in Sabre reservations systems in 72 hours—a record time.
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Deployed an extended team of travel experts in 72 hours.
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Mobilized relief workers, helping aid 100,000s of lives.
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Reduced preparation time 37% by prequalifying agents.
