How Much Does It Cost to Outsource Customer Service?
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Customer service outsourcing has become an increasingly popular strategy for businesses looking…
A Brief History of the On-Demand Economy (and What It Means for the Future of Customer Care)
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The on-demand economy enables businesses to enjoy premium outsourced services at truly…
Top 11 Reasons Travel Companies Benefit from Outsourcing Customer Care
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A travel agency’s business growth and customer satisfaction depend on quality customer…
Maximizing Your Customer Service Tech Stack for Enhanced Operations and Efficiency
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In today’s fast-paced business landscape, delivering exceptional customer service is paramount for…
Future-Proofing Customer Service: The Power of Smart Technology Choices
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Strategic tech investments have become paramount for contact center success as technology…
Working Solutions Ranked #5 on FlexJobs 2019 List of Top Companies with Remote Jobs
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For the fifth consecutive year, Working Solutions has landed near the very…
Among FlexJobs Top 10 Companies with Remote Jobs
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Ranked #7 for Best Remote Jobs in 2017 Plano, Texas – For…
Company’s On-Demand Agent Education Recognized
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Working Solutions, known for blending automated customer service with live agents, won…
Phone, Chat, Email, or IM? The Best Call Center Solution for Your Company
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There was a time when call centers were populated mostly by headset-wearing…
Beyond the Metrics: They are People, People!
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Metrics are good. They give a snapshot of the state of a…
Six Tips: Finding Best Contact Center Provider
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If you don’t ask the right questions, service excellence can be elusive.