Optimizing Retail Contact Center Operations with High-Tech and High-Touch Services
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In the aftermath of the COVID-19 pandemic, providing great customer service is…
Benefits
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Whether your business needs to better manage spikes in volume, start hitting…
Revolutionizing Contact Centers: Key Findings and Strategies for Success
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Working Solutions partnered with CCW Digital to sponsor a comprehensive market study…
Boost Efficiency: The 5 Key Pillars of Contact Center Excellence
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As technology continues to evolve at a rapid pace, the role of…
Working Solutions Named a Finalist for BPO of the Year
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At the upcoming world’s biggest industry event for customer service, Working Solutions…
5 Tips to Develop Retention Initiatives
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Keeping your customer service agents around is crucial, especially in outsourcing. High…
Emotional Intelligence and Its Importance in the Call Center
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In 1995, psychologist Daniel Goleman, Ph.D., rocketed to stardom with the publication…
Is the Gig Economy Go-go or Oh-no? Depends on Who You Ask.
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In recent years, the gig or sharing economy—read that on-demand workforce—has become…
7 Tips for Adapting Your Management Team to a Virtual Workforce
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Especially when it comes to call centers, virtual workforce management is a…
2021’s Biggest Brand Trend for Customer Experience – Consumer Trust
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Consumer trust is the most important attribute of any successful brand. And…