Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Whether you need to better manage spikes in volume, start hitting your KPIs, or improve your customer experience, Working Solutions has the workforce, the know-how, and the tools you need to reach your goals. Here are the key benefits of partnering with us.
Great customer care offers multi-channel experiences that engage everyone—prospective customers, active consumers and casual site visitors alike—in their own spaces, on their own terms. That means personalizing online interactions to fulfill their expectations with the right expertise and service level every time.
Our on-demand contact center experts offer professional customer service and support. Across the U.S. and Canada, agents pick up where automated self-service leaves off, personalizing care to revolve around consumers’ issues.
Every touchpoint has three goals: Please customers, promote your brand and earn repeat business. We perform post-scale outreach to exceed customers’ expectations. Track and apply their feedback. Turn prospective customers into brand advocates.
Multichannel communications require full-service integration—across email, chat, video, phone. By any and all means. No interruptions. Our operations, education, and customer service agents fit right into your existing teams and processes.
Every business measures success. That’s why we work with clients to achieve it. KPIs such as improving first-call resolution by 24% or doubling customer satisfaction scores to elevate customer satisfaction. The right metrics define operational excellence. And a stronger bottom line.
Communication channels are expanding. And apps multiplying. Can your call center operations handle them all? Ours can. More than 50 million customer interactions and counting.
Voice, text, email, chat, and social.
Your customers expect a good brand experience regardless of the time of year or even the current crisis. How you prepare and respond to customer service inquiries during seasonal sales volume spikes or economic downturns will affect the health of your business. Manage these fluctuations in CX operations by using a remote, scalable workforce to ensure nonstop, flexible and responsive service.
Are you engaging and growing your customer base? Are you applying the right communications at the right time to unlock the full potential of each relationship?
Satisfaction scores are one of the best indicators of your customers’ experience with your brand, making CX and customer satisfaction metrics basically synonymous. With CX now considered the main brand differentiator and being directly linked to brand loyalty and customer retention rates, it is imperative to focus on elevating your customer experiences.
Tap our sales expertise to maximize revenue—inbound and outbound. On average, we deliver double-digit results, with increased cross-sales and upsales.
Generate leads and retain customers with personalized service. Our agents identify with your customers, which in turn, deepens relationships, earns repeat business and strengthens your brand.
With our fast and flexible solutions, you can rely on ready resources to handle your needs. Launching a marketing campaign? No problem. Shorthanded for seasonal spikes? No worries.
Prepare more and worry less: Easier said than done, right? Too often, companies strain to keep up, only to let customers down.
From the technical “network down!” to the natural (disasters), disruptive events are an increasing inevitability. The question is: How can you safeguard the integrity of your customer care operations in uncertain times?
Disaster preparedness and recovery plans ensure your customers receive nonstop service. We help your business prepare for everything from blizzards to hurricanes to business spikes, because we cover every time zone 24/7 in the U.S. and Canada. Our integrated network enables always-on operations.
You can ramp up services 200% to 300% for increased demand in mere hours, instead of weeks. Industry experts, from travel to retail to healthcare, support our fast and flexible customer care model. Proven processes and pros handle any eventuality—both the foreseen and unexpected.
Outperform your competition using solutions tailored to keep your business up and your customers on. No matter what. Our service extends your brand. Strengthen sales, service and customer retention with on-demand care that your rivals will envy.
Your business is unique—and your continuity plan should be, too. We analyze your needs and put plans in place to achieve goals. Proven processes ensure exacting execution. Analytics track key performance indicators, delivering the results that matter most.
Protect your service operations and keep clients and customers safe and secure.
Together, these form a secured and hardened defense with 100% compliance with industry protocols and standards.
Knowing this, how secure are your customer service operations? Is the entire system, from person to process, protected against every possible risk?
With widespread security breaches and vulnerable networks, are you protecting the data in which you’re entrusted?
You may assume customer data and company property is safer and more secure in a physical call center. However, based on data in the FBI Uniform Crime Report, work-from-home customer service agents are less likely to commit theft, forgery or fraud. Whether it is higher pay, work-life balance, or more maturity, utilizing a remote contact center workforce provides the security you and your customers demand.
Here’s how the remote agent numbers compare:
Our security is all-encompassing and tested with penetration attempts and vulnerability scans.
As a leader in contact center outsourcing, ours is an integrated approach—from vetted agents to hardened infrastructure to locked-down data.
Secure Your Customers’ Data
Cybersecurity has been our priority for decades. Working Solutions is a recognized leader in contact center outsourcing, with an onshore network of remote, customer care professionals since 1996.
Designed to withstand any conceivable threat to data security, our cloud-based virtual network is available to secure your communications or IT infrastructure, online transactions and more.
Industry Protocols Down to a Science
From Payment Card Industry Data Security Standard (PCI) Level 1 certification for online payments to HIPAA compliance for healthcare and more, trust our experts to make sure you’re meeting your industry’s required safeguards and standards.
We comply with International ISO 27001 guidance for information security management (ISMS), and our auditing practices adhere to the Statement on Standards for Attestation Engagements No. 16 (SSAE 16) to ensure security in financial reporting, privacy controls and confidentiality.
A Culture of Security
At Working Solutions, security is in our culture and inseparable from everything we do. We know data encryption and agent authentication are just as important as macro-issues, such as pinpointing vulnerability and mitigating risk.
We employ a holistic approach that examines every contingency—knowing that’s what it takes to be secure.
When it comes to platforms or software, we have preferences. Proven ones. That said, we will work with whatever systems you favor to provide great customer service.
Being open, Working Solutions has the freedom to envision the most effective combination of infrastructure and security solutions to best protect you and your customers.