Article, Business Continuity, Communications, Customer Care, Energy / Utilities, Financial Services, Healthcare, Operations, Retail / Consumer Services, Travel/Hospitality

Five Realities of Contact Center Customer Service Reps

There’s nothing like real-world experience to put on-demand customer service in proper perspective.


The number of on-demand contact center workers came from brick-and-mortar call centers, many also moved into virtual customer service from a wide variety of corporate and commercial jobs.