Under-the-hood Tech Insight Enables Client Business Solutions
Technology
As a technologist, I tell clients you need to understand the “gutworks”…
Understanding Today’s Contact Center Technology: From ‘Disruption’ to Unprecedented Opportunity
Technology
Yesterday’s call center is today’s contact center — a sophisticated, adaptable, multi-channel…
Achieving the Right Balance in Retail Customer Service
Technology
Blending Artificial Intelligence and Intelligent Agents We live in a world…Contact Center Technology Predictions for 2014 – Are You Ready?
Technology
Predictions are certainly interesting, particularly when you read them years after they…
Future Proofing Contact Center Technology
Technology
Contact centers are continually progressing, in no small part to the continued…
Phone, Chat, Email, or IM? The Best Call Center Solution for Your Company
Technology
There was a time when call centers were populated mostly by headset-wearing…