Blogs

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3 Technology Trends to Increase Customer Engagement

Technology

Leveraging Technology to Increase Customer Engagement The goal of increasing customer engagement…

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hands fixing an electronic circuit

Under-the-hood Tech Insight Enables Client Business Solutions

Technology

As a technologist, I tell clients you need to understand the “gutworks”…

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Disruption or Opportunity? Understanding Contact Center Technology

Understanding Today’s Contact Center Technology: From ‘Disruption’ to Unprecedented Opportunity

Technology

Yesterday’s call center is today’s contact center — a sophisticated, adaptable, multi-channel…

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Achieving the Right Balance in Retail Customer Service

Achieving the Right Balance in Retail Customer Service

Technology

  Blending Artificial Intelligence and Intelligent Agents We live in a world…

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Contact Center Technology Predictions for 2014 – Are You Ready?

Technology

Predictions are certainly interesting, particularly when you read them years after they…

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Future of Contact Center Solutions

Future Proofing Contact Center Technology

Technology

Contact centers are continually progressing, in no small part to the continued…

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Best Call Center Solutions

Phone, Chat, Email, or IM? The Best Call Center Solution for Your Company

Technology

There was a time when call centers were populated mostly by headset-wearing…

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