Customer Service That’s Always a Treat: A Halloween Lesson from Amazon and Target
Contact-Center Outsourcing
Customer service is the backbone of any thriving retail business, especially during…
The Future of Customer Service Recruitment: Trends You Can’t Ignore
Agent Recruiting
Have you ever wondered how to keep up with the fast-paced changes…
Digital Transformation vs. Human Touch: A Case Study in Airline Customer Service
Customer Experience
In the digital age, many companies are shifting to online communication as…
Boosting Agent Retention: Five Key Strategies for Customer Service Success
Agent Recruiting
Retaining customer service agents is a big deal in outsourcing. High turnover…
5 Tips to Develop Retention Initiatives
Contact Center Operations
Keeping your customer service agents around is crucial, especially in outsourcing. High…
Elevating The Connected Car Experience: Onshore Outsourcing Revolutionizes Customer Service
Customer Service Outsourcing
In our infographic “Elevating the Connected Car Experience,” we explore why ensuring…
Revving Up Your Automotive Business – How Outsourcing Customer Service Can Boost Your Bottom Line
Contact-Center Outsourcing
Companies in the competitive automotive industry must master the art of building…
Emotional Intelligence in Contact Centers: 5 Strategies to Enhance Customer Experience
Customer Experience
In today’s fast-paced and ever-changing business landscape, success is not solely determined…
Understanding Today’s Contact Center Technology: From ‘Disruption’ to Unprecedented Opportunity
Contact Center Technology
In today’s rapidly evolving business landscape, contact centers have shifted from being…
Mastering the Art of Luxury Customer Engagement
Contact-Center Outsourcing
Mastering the art of customer engagement is essential for luxury brands. These…
Transforming Customer Service in High-End Retail: The Role of Customer Feedback
Contact-Center Outsourcing
As customer expectations change and technology advances, exceptional customer service has emerged…
10 Essential Steps to Scaling Retail Customer Service [Checklist Included]
Customer Service Outsourcing
Delivering outstanding customer service is a recipe for success in the retail…