Why Personalized Customer Care is Essential in the COVID-19 Era
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The COVID-19 coronavirus is being described as a defining moment for the…
5 Ways to Engage Remote Agents
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For some companies, remote workers began as retrofits of brick-and-mortar business models.
A Customer-Focused Strategy Means Never Having to Say You’re Sorry
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JC Penney recently released new ads apologizing to their customers. While work…