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Why Personalized Customer Care is Essential in the COVID-19 Era

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The COVID-19 coronavirus is being described as a defining moment for the…

 

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5 Ways to Engage Remote Agents

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For some companies, remote workers began as retrofits of brick-and-mortar business models.

 

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Customer Focused Strategy

A Customer-Focused Strategy Means Never Having to Say You’re Sorry

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JC Penney recently released new ads apologizing to their customers. While work…

 

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