Creating a Win-Win-Win for Call Centers, Customers & Your Bottom Line
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Companies are becoming increasingly aware of the power of customer experience, particularly…
Hiring Contact Center Agents? Don’t Forget Multi-Lingual Markets
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When considering trends for customer service and how to best empower agents,…
Improve Call Center Performance with Diversification
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You’ve probably heard the expression: “We have met the enemy and he is us.”
‘Tis the Season – For Increased Customer Transactions
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The holidays bring an unusual dichotomy to business. Those that provide consumer…