What Makes a Successful On-Demand Business Model for Customer Care?
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Running a successful business has become a complex undertaking, regardless of industry.…
Tamara Schroer Offers Her BPO Expertise in Online-Learning Podcast
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Tamara Schroer, vice president of Education and Development at Working Solutions (WSOL),…
3 Technology Trends to Increase Customer Engagement
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Leveraging Technology to Increase Customer Engagement Increasing customer engagement is central to…
Crafting the Perfect Recipe for Outstanding Customer Service
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Great CX is a recipe for success. But what’s the secret ingredient…
How to Scale Customer Service During Busy Seasons
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Six tips to providing customer service coverage during peak seasons.
Improving Private Equity ROI
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Aggressively Improve ROI with These 5 Tips With public stock market levels…
Self-Service – A Positive or Negative for Customer Experience
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Self-service options are standard in today’s contact center environment. It’s typical to…
5 Ways to Engage Remote Agents
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For some companies, remote workers began as retrofits of brick-and-mortar business models.
How Traditional Call Centers Have Evolved
(and What You Should Know about Them)
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The Modern Contact Center: In with the New This, of course,…
How to Improve Customer Experience with On-Demand Contact Center Services
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How to improve customer experience in an era of rapidly evolving tech…
Ready for Spring? Get Prepared with Our Quick Contact Center Assessment
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Spring is almost here, and summer’s following fast on its heels. For…
Six Essential Types of Contact Center Data
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The acceleration of technology in recent years has led to equally rapid…