What’s the Difference Between Customer Experience and Customer Service, and Why Does It Matter?
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If you lead a business—and especially if you lead a retail business—you…
What’s the Difference between Omnichannel and Multichannel Customer Care, and Why Does It Matter?
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Creating a superior customer experience is no small challenge. With a dizzying…
Working Solutions Ranked #5 on FlexJobs Top Companies with Remote Jobs for 2020
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For the sixth consecutive year, Working Solutions is proud to be among…
5 Lessons Digital Retailers Can Learn from the In-Store Customer Experience
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Far from being obsolete, the in-store customer experience has become a key…
How Empathy Pays Off for Businesses
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Ever think about the economics of empathy? Said another way, empanomics—the dollars…
7 Customer Service Tips to Refresh Your Customer Experience for Spring
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Spring is here again, and with it comes the promise of warmer…
The Different Types of Call Centers: Which One Is Right for Your Business?
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From inbound phone calls to web-based chatting, from email marketing to social…
Why Work-from-home Contact Center Agents Are Better for Your Business
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It’s been said many times before, but it bears repeating: Your customer…
6 Essential Contact Center Requirements
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Is your business delivering high-quality customer care with modern contact center sales…
5 Tips to Prepare for Disaster
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Hurricane seasons have been rough with more storms than normal and plenty…
April Wiita, VP of Operations, Sets the Tone
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On a frigid January day in northern Wisconsin, April Wiita snowshoed through…
