Recognized by FlexJobs as a Woman-owned, Remote-workforce Company
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Don’t you just love the follow-on stories born from headline-making news. Such…
How to Increase Brand Loyalty by Offering a Great Customer Experience
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Fueled by ever-evolving technologies, and fraught with the potential to be undercut…
4 Customer Service Innovations to Improve Your Company’s CX
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Negative customer care experiences come in a wide variety of shapes and…
Is Your Travel Call Center Ready for the High Season? See How Contact Center Outsourcing Can Help
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More than most industries, businesses operating in travel and tourism experience fluctuations…
Working Solutions Client Satisfaction Report
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What our clients think of us means everything. So, we asked!
Understanding Today’s Contact Center Technology: From ‘Disruption’ to Unprecedented Opportunity
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In today’s rapidly evolving business landscape, contact centers have shifted from being…
The Future of Customer Service Recruitment: Trends You Can’t Ignore
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Have you ever wondered how to keep up with the fast-paced changes…
Do Magic Metrics Exist?
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Due to the number of metrics needed to effectively measure contact center…
Looking to Improve QA Coaching? Go Peer to Peer!
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It is not unusual for quality assurance teams to get into a…