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Improving Contact Center Operations

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Happiness All Around to a “T” With year-end approaching, you probably have…

 

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Onshore Ensures Greater Business Value

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Our flexible scheduling model enables contact center agents to be more productive.

 

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Best Way to Manage Retail

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This whitepaper briefly compares two customer service models and how well they…

 

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Business Continuity Checklist

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Before-all-hell-breaks-loose In business, the inevitable always comes. Shutdowns. Breakdowns. Letdowns. Best prepare…

 

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Digital Sales

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Complementing In-store Business New York City-based retailer expanded presence and increased revenue…

 

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Step Up Sales

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Zero to 200 Agents in a Few Weeks Fortune 100 technology company…

 

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Challenge and Benefit

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Winning New Customers. Raising ROI. Controlled costs—plus delivered premiere service to newly…

 

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