Online Talent Platforms are Shaping the Future of Work
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Say what you will about the gig economy, the concept hold high…
Improving Contact Center Operations
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Happiness All Around to a “T” With year-end approaching, you probably have…
Onshore Ensures Greater Business Value
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Our flexible scheduling model enables contact center agents to be more productive.
Best Way to Manage Retail
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This whitepaper briefly compares two customer service models and how well they…
Business Continuity Checklist
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Before-all-hell-breaks-loose In business, the inevitable always comes. Shutdowns. Breakdowns. Letdowns. Best prepare…
Digital Sales
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Complementing In-store Business New York City-based retailer expanded presence and increased revenue…
Step Up Sales
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Zero to 200 Agents in a Few Weeks Fortune 100 technology company…
Challenge and Benefit
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Winning New Customers. Raising ROI. Controlled costs—plus delivered premiere service to newly…