Why It’s Important to Offer Personalized Customer Service — and How to Do It
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The relationship between customers and the businesses they interact with is constantly…
4 Customer-focused Contact Center Metrics You Should Be Tracking
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For most businesses, contact center metrics are an integral part of a…
Why Contact Center Education Is Essential for Great Customer Service
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It may seem obvious, but it still bears repeating: Your customer care…
How to Choose the Right Cloud-based Backup Service
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No matter your size or your industry, doing business today means dealing…
Why Your Business Needs an Omnichannel, Customer-service Strategy
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In today’s tech-focused world, great customer care requires interacting with people on…
Why Every Business Needs to Build Customer Trust — and How to Do It
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With more companies competing for their hard-earned dollars than ever before —…
Why Understanding Last Year’s Holiday Shopping Season Is Essential for the Year Ahead
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Last year’s holiday shopping season is officially over and in the books.…
Tracey Sloan Personifies the Company’s Roots and Culture
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If you want the history of Working Solutions, there are few people…
July 4th Brings a More Liberated Workforce
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The descriptors for the economic engines driving work today range far and…
2022 Customer Experience (CX) Trends
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Customer experience (CX) has changed the game in marketing, as it encompasses…
How to Avoid Providing a Bad Customer Service Experience
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We’ve all been there. One negative experience with a brand can affect…
How to Create a Virtual Call Center
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Business needs change rapidly in this modern world and adapting to necessary…