11 Benefits of On-demand, Virtual Customer Service
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As more and more data supports the fact that a great customer…
Cyber Monday/Black Friday Checklist for Retailers
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The post-Thanksgiving shopping season is almost here again, a time when most…
Where Business Continuity Meets Disaster Recovery: Planning for Hurricane Season and Beyond
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As another hurricane season ramps up, here’s a rundown of what businesses…
How to Create a Business Continuity Plan that Works
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A business continuity plan is an essential part of any company’s strategy.…
How to Improve Customer Experience (CX): 10 Tips from Our Experts
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Think that the customer experience (CX) offered by your business doesn’t matter?…
9 Ways Businesses Can Prepare for Black Friday and Cyber Monday
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The holiday shopping season may still be a few months away, but…
6 Key Benefits of Retail Contact Center Outsourcing
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Are you losing customers because of subpar service? If you’re not working…
6 Reasons Why Retailers Should Embrace Contact Center Outsourcing
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Every year, a larger percentage of retail business is conducted via the…
Solutions
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Working Solutions provides multichannel, virtual contact center support services. We deliver high-quality…
4 Reasons to Consider Technology BPO Outsourcing
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As the logistics of running a successful company in today’s hyper-competitive global…
Hurricane Recovery Checklist:
A Step-by-Step Guide for Contact Centers
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Creating a workable hurricane recovery plan is essential for any business with…
How to Implement a Customer Complaint Resolution Process that Actually Works
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Once just an afterthought for many businesses, delivering a great customer experience…