Dallas, Texas — Working Solutions, a leader in contact center solutions, named Ashok Narayanan its new strategic technology officer to optimize business performance delivered by its on-demand workforce.
With 20+ years in travel and healthcare, Narayanan joins the company from Vizient, Inc.. There, he worked as senior director of software and platform engineering for the healthcare entity. Previously, he led transformational engineering efforts at Sabre when it was American Airlines’ technology division.
“Ashok is one of those under-the-hood industrial engineers, who relishes researching the inner workings of systems,” said Kim Houlne, chief executive of Working Solutions. “That insight is invaluable for clients as we learn their businesses, from the inside out, to improve customer service.”
Houlne points out how Narayanan became certified in Sabre, known for its green screens and cryptic commands. With this know-how, he and his colleagues engineered a friendlier interface for travel agents. Their work, in turn, simplified the reservations system’s ease of use industrywide.
As customers gravitated away from traditional agents to self-service on the internet, Narayanan and team championed web technology to launch Travelocity.com. Later, when the business moved call center operations and software development to India, he led the transition.
In 2015, then in charge of application development at Vizient, Narayanan introduced supply-chain efficiencies, seeking breakthrough opportunities—“industry disruptors,” as he calls them—to reinvent healthcare delivery.
Said Narayanan: “Engineering is my passion, which translates into great performance for the business, clients and their customers.”
Twenty-two years ago, Working Solutions began as an idea that sparked an entire industry—on-demand contact center outsourcing. With clients across the United States and in Canada, the company today is a recognized industry leader in distributed business process solutions. Its virtual network of more than 110,000 registered agents handles sales, customer care and tech support for diverse industries, including consumer services, retail, travel and hospitality. To learn more, visit www.workingsolutions.com.
Ph: (972) 964-4800 x334