We measure performance—from program development to agent engagement to business results. And we net it out in metrics that matter to you.
Certified educators assess agent development throughout program rollout to ensure proficiency.
Agent performance is continually monitored and improved through our proprietary portal, Vyne.
We work to your standards, measuring success in productivity and business outcomes.
Numbers. Gotta make ‘em. Fewer dropped calls. Faster handle times. More satisfied customers. We make sure you got game—with analytics that add up for you.
Two years in development, Working Solutions launched a one-stop shop for improved performance called Vyne.
A productivity tool, Vyne stands for Virtual Yield Network Engagement. The portal gives a clear line of sight—from agent performance right on through to customer satisfaction.
Agents access scheduling, engage with colleagues, gain insight into client programs, review their metrics and adjust for feedback. It enables them to be smart, in one place—all at once.
Reflects investment in our agent network—to recruit, develop and deliver the best talent.
Benefits agents and the business—from real-time updates to long-term planning.
Enables us to be more responsive, competitive—in serving you and your customers.