Contact-Center Outsourcing
Chief Executive Kim Houlne Advocates On-demand Workers in Contact Center Pipeline Feature Story
For me, the headline sums it up: “On-demand Is In Demand.” The…Read More 
Contact Center Operations
How to Balance In-house Call Centers with Outsourced Contact Center Solutions
There are many good reasons why outsourced contact center solutions have become…Read More
Contact Center Operations
Virtual Contact Center Pros and Cons
The shift to digital communications over the past few decades has changed…Read More
Agent Development
Why Ongoing Education Is Essential for Successful On-Demand Customer Service
The secret is out: As the demands of offering a superior customer…Read More
AI Enabled CX
6 Call Center Strategies for Engaging Mobile Customers
For businesses of all types, most customer interactions come via mobile devices.…Read More
Contact Center Operations
5 Essential Call Center Tips for 2019
Is your customer care team ready for the year ahead? From expanding…Read More
GigCX
7 Steps for Applying Transformational Leadership to the Virtual Workplace
Just as expanding technology has changed the basic nature of American commerce…Read More
Contact Center Operations
7 Tips for Adapting Your Management Team to a Virtual Workforce
Especially when it comes to call centers, virtual workforce management is a…Read More
Contact Center Scalability
Is the Gig Economy Go-go or Oh-no? Depends on Who You Ask.
In recent years, the gig or sharing economy—read that on-demand workforce—has become…Read More
Agent Development
Improve Agent Retention for Long-Term Investment: How to Keep Agents Engaged, Productive and Loyal
Every department feels it: turnover drains momentum, kills productivity, and erodes the…Read More
Contact Center Operations
Partner with Texas-based contact center
Call center outsourcing model Our flexible business model honed over 20 years…Read More
Corporate News
Woman-owned Business Pioneered an Industry
On-demand Work Benefits 10,000s of Women As it goes with some of…Read More