5 Essential Call Center Tips for 2019
Virtual Workforce Management
Is your customer care team ready for the year ahead? From expanding…
7 Tips for Adapting Your Management Team to a Virtual Workforce
Virtual Workforce Management
Especially when it comes to call centers, virtual workforce management is a…
Hurricane Recovery Checklist:
A Step-by-Step Guide for Contact Centers
Disaster Recovery
Creating a workable hurricane recovery plan is essential for any business with…
Improving the Travel Customer Experience with On-Demand Call Center Solutions
Travel and Hospitality
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…
5 Lessons Digital Retailers Can Learn from the In-Store Customer Experience
Retail and Consumer Services
Far from being obsolete, the in-store customer experience has become a key…
Is the Gig Economy Go-go or Oh-no? Depends on Who You Ask.
Virtual Workforce Management
In recent years, the gig or sharing economy—read that on-demand workforce—has become…
Improve Agent Retention for Long-Term Investment
Customer Service Strategy
Do you have $6,440 to spend—and then lose—on an agent? Here’s…
Equip Your Call Center for 2018 Hurricane Season
On Demand Contact Center
The odds aren’t looking too good for this year’s hurricane season…
Disaster Recovery in Contact Centers
On Demand Contact Center
Business Continuity and Minimizing Impact from Disasters In the rock classic,…
Do offshore call center services benefit business?
Onshore Customer Service
Politics aside, the decision to use offshore vs. onshore call center…
5 Steps to Proactive Customer Delight
Human-Centric CX
Delighting your customers is a critical component that drives your brand’s success. …
What’s Really the Best Way to Manage Retail Seasonality?
Retail and Consumer Services
White Paper: What’s really the best way to manage retail seasonality? For…