Doing Something Extra for Clients

  Christmas Pickle Signifies Giving More As a kid, I traveled the world, the son of a military officer. Lived in many states, numerous countries…

 

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5 Most-read Business Blogs of 2017

  Here’s to Great Experiences in the New Year Before 2017 ends, we’d like to spotlight a handful of the most-read blogs, from business preparedness…

 

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WSOL Business Highlights of 2017

  Working, Living and Loving in 2018 Baseball great Satchel Paige often said: “Don’t look back. Something might be gaining on you.” As we finish…

 

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3 trends Shaping Customer Service in…

  Trends that get business traction Is the business year ending the way you thought it would? For instance, are your call centers well in…

 

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Do offshore call center services benefit…

  Politics aside, the decision to use offshore vs. onshore call center services is a pragmatic one for any business. It’s a decision that’s close…

 

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Refreshed Corporate Brand

  Refreshed Brand With more than 20 years of success, Working Solutions introduces its refreshed brand. Building on a well-established reputation for service, this video…

 

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Benefit of Using a Work-from-Home Contact…

Managing Call Volume Fluctuations   Our client, Gavin at A Place for Mom discusses the difference between a traditional call center model verses a work…

 

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Working Solutions: Leader in Remote Workforces

  Early Adopter of the “Gig Economy” Model Much is written about the “gig economy,” fueled by freelance talent. The rise of independent contractors is…

 

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Travel and Hospitality Call Centers Secrets…

It’s all about Recruiting, Developing and Culture Any call center manager will tell you good customer service agents for the travel and hospitality industry are…

 

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Partnering to Find the Best Contact…

Customize Solutions –From Sports Franchiser to Retailer Business partnerships specifically in call center outsourcing make indelible marks. They can start with high expectations. Or close…

 

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Cloud Call Centers – Better for…

Cloud-based call centers have a host of benefits to both the organization deploying them and customers using the technology. In addition to rapid deployment, cloud-based…

 

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