11 Benefits of On-demand, Virtual Customer Service
Call Center Outsourcing
As more and more data supports the fact that a great customer…
Why Contact Center Education Is Essential for Great Customer Service
Call Center Outsourcing
It may seem obvious, but it still bears repeating: Your customer care…
4 Customer-focused Contact Center Metrics You Should Be Tracking
Call Center Outsourcing
For most businesses, contact center metrics are an integral part of a…
Making Virtual Viable with the Right Agent Education
Call Center Outsourcing
With decades of experience, Tamara Schroer, vice president of Education and Development…
Preparing for Hurricane Season:
3 Important Customer Service Considerations
Call Center Outsourcing
Hurricane season 2019 is at its mid-point, with several months still left…
Does Your Business Need a Modern Contact Center? Here’s How to Find Out
Call Center Outsourcing
For the vast majority of companies, of all sizes and across many…
Got an IT Disaster Recovery Plan? Here’s Why You Need One
Call Center Outsourcing
Does your business have an IT disaster recovery plan? If not, you’re…
The Different Types of Call Centers: Which One Is Right for Your Business?
Call Center Outsourcing
From inbound phone calls to web-based chatting, from email marketing to social…
Is Your Travel Call Center Ready for the High Season? See How Contact Center Outsourcing Can Help
Call Center Outsourcing
More than most industries, businesses operating in travel and tourism experience fluctuations…
Why It’s Important to Offer Personalized Customer Service — and How to Do It
Call Center Outsourcing
The relationship between customers and the businesses they interact with is constantly…
2019 Hurricane Season Is Underway: Best Prepare.
Call Center Outsourcing
In an article posted on Contact Center World, April Wiita, vice president…
Chief Executive Kim Houlne Advocates On-demand Workers in Contact Center Pipeline Feature Story
Call Center Outsourcing
For me, the headline sums it up: “On-demand Is In Demand.” The…