Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
Working Solutions helps organizations coordinate appointments, inquiries, and customer requests with precision. By connecting every customer with the right resource at the right time, we simplify interactions, improve operational efficiency, and strengthen customer relationships.
Precision support for every customer interaction.
Best-practice scheduling anticipates demand and scales to handle fluctuating volumes. Working Solutions employs blueprints of excellence to manage workflows and sustain business performance.
Precision scheduling and responsive inquiry handling improve operational performance, strengthen customer satisfaction, and deliver measurable business results.
By flexing staffing as demand shifted, we achieved 95%+ interval-level compliance with less than 5% variance.
With optimized workflows, we reduced scheduling time by 28%, helping customers connect with the right resource faster.
With AI-enabled technology and skilled agents, we increased customer satisfaction by 31%.
By streamlining the scheduling experience, we reduced booking abandonment by 40%.
With knowledgeable agents resolving inquiries on the first interaction, we achieved an 82% first-contact resolution rate.
Through smarter scheduling and workforce optimization, we increased resource utilization by 29%.
Technology helps automate scheduling. Our professionals add the judgment, empathy, and problem-solving skills needed to ask the right questions, coordinate the right solutions, and deliver a better experience for every customer.
Scheduling often involves multiple people, locations, and logistics. Our professionals bring those moving parts together to create seamless customer interactions.
Every question matters. Our professionals gather the right information upfront to ensure appointments, transportation, and customer requests are handled accurately the first time.
Scheduling requests often uncover broader customer concerns. Our professionals listen carefully, resolve issues with empathy, and help customers move forward with confidence.
Personalized customer service (personalized CX) tailors every interaction to the unique needs, preferences, and circumstances of each individual. By combining customer data, artificial intelligence (AI)-enabled technology, and skilled agents, organizations can deliver more meaningful customer experiences (CX) that strengthen customer satisfaction, loyalty, and long-term relationships.
Implementing personalized customer service can significantly impact your business by increasing customer satisfaction and loyalty, driving repeat business, and enhancing your brand reputation. Personalized interactions make customers feel valued, leading to positive word-of-mouth and increased customer retention rates.
Yes. By combining AI-enabled customer service with an on-demand network of skilled agents, support solutions can quickly scale up or down as business needs change. This flexible model enables organizations to maintain consistent, personalized customer experiences during seasonal peaks, periods of rapid growth, or unexpected demand.
Working Solutions combines artificial intelligence (AI)-enabled technology with skilled agents to deliver personalized, efficient customer experiences (CX). AI helps surface insights, streamline workflows, and improve operational efficiency, while skilled agents provide the empathy, judgment, and expertise needed to resolve more complex customer issues.
Getting started is easy. Schedule a consultation with one of our customer experience (CX) experts. We’ll learn about your business goals, customer expectations, and operational needs. Then, we will recommend a personalized, customer service solution designed to improve customer experience (CX) and support your long-term business objectives.
Let’s explore how smarter scheduling and responsive inquiry handling can improve operational performance, strengthen customer relationships, and support better business outcomes.