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Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

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Product and Tech Support Outsourcing

Expert Product and Technical Support That Builds Customer Confidence

Working Solutions combines skilled agents, operational expertise, and AI-enabled technology to deliver knowledgeable product and technical support. Through comprehensive product, technical, and brand education, our agents become trusted extensions of your team, resolving issues with confidence while protecting your brand.

Where technical expertise meets human support.

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What We Deliver on Every Interaction

Product and Brand Experts

Comprehensive product, technical, and brand education equips our agents to resolve issues confidently while delivering knowledgeable, brand-aligned support.

Empathetic, Efficient Support

Our agents combine empathy with technical knowledge to resolve issues efficiently while strengthening customer trust and protecting your brand.

Scalable On-Demand Coverage

From product launches and recalls to seasonal demand, our network of 150,000+ skilled agents scales quickly to keep support consistent and uninterrupted.

Multichannel Tech Support

Across phone, chat, email, and self-service, our agents deliver consistent support wherever your customers choose to connect.

AI + Human Expertise

AI-enabled technology handles routine inquiries while skilled agents resolve complex issues, delivering faster resolutions and more meaningful customer interactions.

The Working Solutions Difference

Speed to Proficiency

Through Working Solutions University, agents quickly gain the product and technical knowledge needed to deliver confident, knowledgeable support from day one.

Advanced Quality Monitoring

Real-time analytics and quality monitoring help us continuously improve performance, strengthen service quality, and consistently meet your expectations.

Disaster Recovery and Business Continuity

Our disaster recovery and business continuity protocols help ensure uninterrupted product and technical support during outages, natural disasters, and other unexpected events.

Flexible Cost Model

Unlike traditional models, we bill only for productive time in 15-minute increments, helping reduce costs, improve efficiency, and maximize your investment.

Real Results for Real Businesses

I was impressed by the rigorous training and onboarding process. It made me feel very secure that the people interacting with my customers were well prepared.

Customer Care, Director

Global Digital Art Commerce

Working Solutions augmented our staff and matched quality levels at a great value. They are a perfect solution to our overflow needs.

Lead Executive

Leading Travel Company

Working Solutions consistently delivers above expectation in all experience metrics across our ecosystem. With channel-leading NPS and Quality results, they set the standard for Customer Experience.

Global Partner Manager

Tax Software Company

Ready to Elevate Your Product and Technical Support?

Let’s discuss how our product and technical support expertise can help you resolve issues faster, strengthen customer loyalty, and protect your brand.

Speak to an Expert