Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
Technology brings speed, efficiency, and insight, while skilled agents provide the empathy, judgment, and expertise complex interactions require. Together, they deliver stronger performance and greater business value.
Combine Smarter Technology with Human Expertise
AI-enabled technology accelerates routine interactions and equips our agents with the insights they need to resolve complex customer needs. By combining technology with empathy, judgment, and expertise, we help our clients deliver more efficient operations and exceptional customer experiences.
Research shows combining AI with live agents can deliver 4X greater value than relying on either alone, pairing automated efficiency with the human understanding customers value.
Case in Point: A leading tax-preparation company sought to reduce customer interactions by 40% during tax season. We enhanced chatbot capabilities to accelerate service while maintaining strict performance requirements.
Outcome: The blended solution reduced unnecessary interactions while ensuring customers could access skilled agents when human support was needed.
Real-time insights, customer history, and contextual information help agents resolve issues faster and more effectively, contributing to productivity gains of up to 60%.
Case in Point: McKinsey reports AI-enhanced support can reduce call times by 10–20% and improve efficiency by up to 50%.
Outcome: Greater agent capacity, faster service, and improved operational efficiency without sacrificing service quality.
By automating routine interactions, AI gives skilled agents more time to focus on complex customer needs. More than 70% of agents report reduced workloads and improved service quality when AI handles routine work. Reducing repetitive tasks also supports agent well-being and workforce stability, helping us maintain attrition rates well below industry averages and deliver more consistent service.
AI improves speed and efficiency, but complex customer needs still require human expertise. Empathy, judgment, and critical thinking help skilled agents resolve difficult issues and build lasting customer relationships.
Consumers value access to live agents who can provide empathy and reassurance when it matters most.
Complex customer issues require the judgment, adaptability, and problem-solving skills skilled agents provide.
Brands offering access to live agents earn greater consumer trust, strengthening relationships and long-term loyalty.
Yes. The most effective artificial intelligence (AI) strategies combine technology with skilled people. For organizations implementing AI-enabled customer service within existing contact center operations, we recommend a phased approach that minimizes disruption, maximizes value, and integrates seamlessly with your existing technology platforms. AI-enabled applications help identify service patterns, uncover opportunities for improvement, and provide insights that strengthen customer interactions.
Those insights enable operations teams to develop education programs, refine processes, enhance agent performance, and continuously improve customer experience (CX). By thoughtfully integrating AI, organizations can modernize operations while preserving the empathy, judgment, and expertise only skilled agents can provide.
Artificial intelligence (AI)-enabled technology and skilled agents each play an important role in delivering exceptional customer experience (CX). AI processes large volumes of data in real time to identify trends, detect potential fraud, recognize unusual activity, and surface insights that improve operational performance, strengthen security, and support smarter decision-making.
When more complex situations require human judgment, skilled agents step in with empathy, critical thinking, and problem-solving expertise. Together, AI-enabled technology and human expertise create a smarter, more efficient approach to customer support, helping protect both your customers and business.
The right balance between artificial intelligence (AI) and skilled live agents depends on your business objectives, customer expectations, and the complexity of the interactions you manage. AI excels at automating routine tasks, accelerating response times, and providing agents with real-time insights that improve operational efficiency and consistency.
When conversations require empathy, critical thinking, or nuanced decision-making, skilled agents make the difference. They resolve complex issues, build trust, and create meaningful customer relationships. At Working Solutions, we believe the strongest customer experience (CX) comes from combining AI-enabled technology with human expertise, allowing each to do what it does best.