Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
We transform real-time operational data into actionable intelligence that helps clients optimize recruiting and education, strengthen agent performance, and make better decisions across customer operations.
See how real-time insights improve customer interactions.
Real-time analytics uncover opportunities to improve performance today while informing smarter decisions for tomorrow. Our data-driven approach helps clients optimize customer interactions and continuously improve business outcomes.
Real-time analytics identify emerging trends, bottlenecks, and coaching opportunities before they affect performance, enabling proactive operational improvements. These insights also inform agent education, helping new classes achieve up to 95% of key performance indicators within their first 30 days.
Business intelligence helps identify and segment qualified applicants based on the skills each client needs. Advanced recruitment analytics reduce recruiting time by more than 65%, enabling faster deployment of skilled agents.
Business intelligence turns customer insights into action, helping strengthen loyalty, improve retention, and increase customer lifetime value while driving better business performance.
Customers who value a brand spend 33% more.
Increasing customer retention can drive profits by more than 25%.
Up to 65% of business revenue can come from existing customers.
Customer experience analytics (CX analytics), powered by business intelligence (BI) and advanced analytics, help uncover patterns, identify opportunities, and solve problems that can be difficult to spot during day-to-day operations. At Working Solutions, we apply analytics across recruiting, agent education, quality assurance (QA), and ongoing operations to continuously improve performance, operational efficiency, and customer outcomes.
These insights help optimize operations, strengthen customer experience (CX), and support smarter business decisions. Research shows returning customers spend 33% more with brands they trust, making data-driven customer experience a powerful driver of long-term growth.
Customer experience analytics (CX analytics) play a role throughout every stage of the customer experience (CX) lifecycle, including recruiting, agent education, quality assurance (QA), and ongoing contact center operations. We use business intelligence (BI) to identify opportunities for greater efficiency, improve performance, and deliver better business outcomes.
In recruiting, for example, analytics help identify the skills and attributes needed for each client program, creating a highly targeted talent pool and reducing recruitment time by more than 65%. The result is an on-demand workforce that can be assembled in days, enabling organizations to respond quickly to changing business needs while maintaining exceptional customer experiences.