HFS Research Names Working Solutions a Customer Experience “Hot Vendor”
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Dallas, Texas (July 27, 2022) — Working Solutions, a leader in on-demand contact…
Workplace Reviews Influence Business Success
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Companies Should listen to, learn from workers’ comments Remote workers—employees and…
Why You Need to Test Your Continuity Plan
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As businesses evolve to meet customer demands, customer service continuity planning is…
2024 CX Trends: Embracing the Future of Customer-Centric Strategies
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The world of customer experience (CX) is in a perpetual state of…
A Glimpse into the Future of Customer Care: Trends and Insights from Customer Contact Week Austin
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Industry leaders from across the globe gathered in Austin for Customer Contact…
Mastering the Art of Luxury Customer Engagement
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Mastering the art of customer engagement is essential for luxury brands. These…
Five Trends for Travel and Hospitality in 2017
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Consumers are Willing to Pay for Better Customer Experience For travelers, the…
4 Key Metrics to Finding the Customer Service Sweet Spot
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Feeling the Love Year-round with Sustained Call Center Performance For…
7 New Lessons for Online Selling in a Time of Virtual Commerce
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Many businesses now find themselves thriving in a time of increased demand,…
Achieving the Right Balance in Retail Customer Service
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Blending Artificial Intelligence and Intelligent Agents We live in a world…