Gain a fast-flex workforce in your company’s own image. As an extension of your brand, our agents scale as the business changes.
A FORTUNE 100 technology company wanted to maximize sales with a fourth-quarter marketing campaign. Its call center staff, however, was maxed out. Not a problem.
In three weeks, Working Solutions deployed 200 work-anywhere agents™ with consumer sales experience to launch the campaign.Learn more
Reduced agent preparation time by up to 30%.
Upped sales conversions and higher average order values.
Reduced consumer churn in the first 90 days post-sale.
We immerse our agents in your work—educating them in the company, culture and customers.
Eighty percent of agents are college-educated—and 60% have management experience.
Increases of 20% to 30% are common in add-on sales, close rates and average order values.
Quality customer interactions double the revenue per interaction over competitors.
A major supplier of office products and services acquired a company with higher-end products and customers. As a result, it needed sales specialists whose skills went beyond its core business.
We designed a complete solution, satisfying sophisticated clientele and raising return on investment—all within a cost-cutting climate.Learn More
Produced $88 million additional top-line revenue.
Reduced call center operating expenses by 24%.
Improved first-call resolution rates by 50%.
Our agents identify with customers—providing the same quality care they’d expect to receive.
Our workforce is fluent in 30+ languages—and agents are at ease interacting with different cultures.
Solutions span sales, customer care, account management and tech support.
Agents deliver double-digit results in first-call resolutions and customer satisfaction scores.
A top-tier healthcare services company needed a steady supply of specialists to help Medicaid and Medicare patients with new programs. Within a few weeks, we prepared 150 bilingual licensed nurses.
Certified educators used distance-learning tools tailored to client-specific needs. They provided experts with comprehensive knowledge of the healthcare system and how different medical programs worked.Learn More
Prepared 150 bilingual nurses in three weeks.
Skilled specialists handled complex health situations.
Ensured exceptional care for 1,000s of patients online.