Year in Review: Our Top Customer…

From new insights into the benefits of outsourced customer care to news about what’s going on in our community of clients and associates, 2018 proved…

 

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Virtual Education Expert Tamara Schroer Shares…

Tamara Schroer, an expert in the virtual classroom, offers a few ideas to engage remote workers in her viewpoint for TJ – Training Journal, an…

 

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Is the Gig Economy Go-go or…

In recent years, the gig or sharing economy—read that on-demand workforce—has become a heady subject on which respected publications post diverse views. Writers praise it,…

 

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Increase Your Company’s Close Rates by…

    Contact center agents need to be as sharp as the savvy consumers they sell and serve. They are—when educated virtually by degreed educators…

 

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How Prepared Is Your Call Center…

  In an evolving world of bytes and bricks, companies are recalibrating retail. They seek the right mix of digital and physical to individualize service,…

 

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Championing the Work-from-Home Workforce

  Proven Business Model Suits Today’s Gig Economy Bill Hethcock of the Dallas Business Journal and I recently talked about the start of Working Solutions,…

 

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Working Solutions Earns REBRAND 100® Global…

  Refreshed Brand Reflects a Modern Call Center Outsourcer This before-and-after blog showcases the modernization of the Working Solutions brand. An update that earns the…

 

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Myths vs Facts of Call Center…

  5 Call Center Outsourcing Myths Dispelled You’ve never outsourced your call center operations. As a business leader, you might have reservations. That’s understandable. There’s…

 

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Contact Center Customer Experience Takeaways of…

  Work shifts into overdrive at year-end and the New Year. I bounce from laptop to tablet to cellphone, answering emails, texts and calls. Amid…

 

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What disaster recovery plan do you…

  So far, the winter of 2017-18 is so bad that news outlets are coining disaster terms such as Blizzard Bomb and Blizzard Cyclone and…

 

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Doing Something Extra for Clients

  Christmas Pickle Signifies Giving More As a kid, I traveled the world, the son of a military officer. Lived in many states, numerous countries…

 

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