NPS: Is It Really the One Number You Need to Know?
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How satisfied are your customers? Do you know how to truly measure…
AARP Makes Driving Safer
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Serving Others Karen is a relative newcomer to Working Solutions, but…
Six Tips: Finding Best Contact Center Provider
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If you don’t ask the right questions, service excellence can be elusive.
The New Contact Center: Solutions, Not Service
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A recent article in DestinationCRM.com got me thinking about how customer service…
Phone, Chat, Email, or IM? The Best Call Center Solution for Your Company
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There was a time when call centers were populated mostly by headset-wearing…
Habla Customer Service? Why You Need Bilingual Call Center Agents
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Once upon a time, customer service came in one language in the…
Content Is Not Enough
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Content is the focal point of any marketing campaign. Whether it’s a…