Reduce Agent Attrition
Filed under: Post
The bane of call or contact center services and businesses they serve? Agent attrition.
Disrupting Retail – Again
Filed under: Post
The "fluidity of the buy" is reshaping how consumers shop. Online to your doorstep.
Developing Gold Medal Agents for Your Contact Center
Filed under: Post
The Olympics are in full swing and there is nothing more exciting…
The Secret to Minimizing the Impact of TCPA Rules
Filed under: Post
The Telephone Consumer Protection Act (TCPA) became law in 1991 to protect…
Social Media – The Elusive VOC Platform
Filed under: Post
There has been much discussion about social media and the power it…