Two words rev up retailers: Holiday sales. With them come year-end pressure to make year-long numbers.
As a retailer, you know it too well:
The drama of it all—in-store, online and mobile—compressed into only days and weeks.
As a retailer, you rationalize today: “It’s only June. Still got time.”
Think so? Hope so?
Better pray so because of:
Question: Do you have enough self-service chatbots and well-trained customer agents on hand to handle the increase?
Question: Can you hire and retain quality customer service agents—with ready access to more reps for the holidays?
Question: Are your online to mobile to in-store experiences seamless—be they email, digital, agent or in person?
Point is: The holidays shouldn’t be retail hell. Rather, they should be the proof point of great customer service and sales.
To achieve such acclaim requires year-round focus and resources by: