How to Create Virtual-training Strategies that…

Checklist: Virtual Training For almost three decades, Working Solutions’ Tamara Schroer has led the way in transferring successful, hands-on educational programs into a virtual setting.…

 

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Five Realities of Contact Center Customer…

There’s nothing like real-world experience to put on-demand customer service in proper perspective.

 

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Contact Center Pipeline July 2019

Although recent reports suggest that the size and rate of growth of the gig economy have been overinflated, the growing emphasis on flexibility and better…

 

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Online Talent Platforms are Shaping the…

Say what you will about the gig economy, the concept hold high appeal for contact center agents who crave control over their schedules.

 

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Improving Contact Center Operations

Happiness All Around to a “T” With year-end approaching, you probably have don’t have much time or patience for a third-party outsourcer telling you how…

 

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Business Continuity Checklist

Before-all-hell-breaks-loose In business, the inevitable always comes. Shutdowns. Breakdowns. Letdowns. Best prepare beforehand. That means having plans in place and resources in hand to ensure…

 

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