A well-known evangelical organization needed a way to manage high call volumes, generated by its monthly TV programming. The challenge was connecting callers with dispersed volunteer agent groups—making the system easy to use with only a standard telephone.
Our hosted solution enabled volunteer center organizers to log in multiple agents from a single terminal. When all agents became busy, it placed callers in a queue, using interactive voice response (IVR) to provide more information to donors.
ENHANCING STAFF. PLEASING CUSTOMERS.
A Fortune 500 global digital network provider sought to differentiate its business in a highly competitive industry through best-in-class technical support.
ZERO TO 200 AGENTS IN A FEW WEEKS
Fortune 100 technology company maximized sales in its crucial fourth quarter.
SERVING PATIENTS WITH SPECIALIZED CARE
Existing facilities were at full capacity—and building another was not an option.
ENSURING QUALITY SERVICE DURING PEAKS
Leading travel company becomes a believer after benefitting from on-demand agents.