Is your first thought that travel agents are outdated–and anything but modern? In fact, the truth is just the opposite. An independent report by Phocuswright found that travel agency sales are slated to increase by 13% between 2017 to 2021.
Working Solutions wanted to take a deeper dive into this growing and more sophisticated market which was once to be thought of as a dying industry. We conducted a survey of nearly 1,000 travel agents in our on-demand workforce that took more than a million travel calls in 2018.