What’s better than Service as a Solution? Service as a Calling. Billy West, vice president of information technology, learned that 40 years ago as a U.S. Marine.
The Corps’ motto—Semper Fi (Always Faithful)—naturally fits with customer service. “Commitment to a calling puts service ahead of self, and purpose and honor over ego.” Service beyond self is the quickest route to operational excellence, he believes.
Billy brings 30+ years of experience as an IT telecommunications leader. Before joining Working Solutions, he ran management information systems at ConferenceCall.com (now West Corp.), responsible for all voice and data systems. He also worked as vice president of technical infrastructure for Aegis Communications and Daisytek International, leading buildout and support of IT infrastructure for all corporate offices and data and call center facilities.
“The person who lives by a sense of honor and purpose will never fail his customers, because to do so would be to disappoint himself,” Billy believes.
Billy says better ask if the provider:
1. Runs a fail-safe network?
2. Manages system vulnerability?
3. Implements access controls?
4. Monitors and tests networks?
5. Maintains a security policy?
Billy’s job is reflected in the headlines of corporate security breaches. Once isolated attacks are now full-out assaults on businesses. When it comes to secure operations, you’re all in—or you’re not. He says being safe requires systemic thinking, with no weak links.