KERA’s CEO series features Working Solutions chief executive Kim Houlne this Friday. She will talk about the company’s leadership in remote workforces and virtual contact centers, an idea Houlne turned into an industry.
Her interview occurs the same week that Working Solutions celebrates 20 years of leadership in providing on-demand workforce solutions nationwide.
Timing is everything. Houlne says that was true when she started the business in a one-woman office in Omaha, Nebraska. And it’s true today as the company marks two decades of business here in Plano, Texas.
Working Solutions’ beginnings coincide with Internet’s commercialization. To keep up, the company adapted as the technology advanced. Houlne knew, however, IT by itself wasn’t enough.
Business Model for Any Industry
From the start, she developed a virtual model for business processing solutions. Its fast-flex scalability adjusts to any organization, no matter the industry. It works for customer care, sales and technical support.
Houlne combined proven processes with the best professionals, creating a remote workforce in a client’s image. Industry-skilled agents, who work from home, are educated in a client’s business, becoming one with the brand.
From scratch, she built her virtual contact center services company into one of the world’s largest remote workforces, with 110,000+ independent agents registered across America today.
Advocate for American Workers
Twenty years in this industry offers a unique vantage point, said Houlne, a champion of the work-at-home model and an advocate for American workers.
As more companies outsourced call center and contact center services near shore or offshore, Working Solutions instead stayed the course in the United States, seeking agents from across the country.
As Houlne often says: “Why look elsewhere for talent when it’s already here? Homeshore is hometown.”