POWER ON?

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Light up service. Leverage deregulation.

ENERGY AND UTILITIES

More than 65% of consumers are digitizing their energy consumption, giving them greater control. To optimize operations, utilities must combine old and new: personalized care with automation, advanced analytics and the cloud. Are you aligned with the right service provider to power up your business?

  • Utilities

    Our agents are always on to resolve customer energy needs and issues.

  • Deregulation

    Well-versed in deregulation, we help consumers maximize service value.

  • Warranties

    We keep customers covered with your home warranty services and solutions.

Turned-on Service

  • Savvy

    • Experienced in handling seasonal and sudden peaks
    • Well-versed in deregulated and regulated markets
    • Proven at maximizing scheduling, sales and retention rates
  • Attuned

    • Our network provides more than 30 languages
    • Agents use client products and services
    • Specialists empathize with customer needs
  • Helpful

    • Combine technology with personalized care
    • Simplify billing, payments and collections
    • Help consumers manage energy consumption

NEED MORE ENERGY? WHO DOESN’T?  

Our agents can supply it. They’re multitaskers—from selling services to streamlining back offices to solving technical problems. Take a load off.

Our Solutions
Client Success

Stepping In—And Stepping Up

Over a June-to-October time period, a major energy company underestimated demand by 20%. Not only did the client need a responsive workforce to step in, but it also wanted agents to achieve a 92% productivity rate. That meant only six minutes of idle time per hour.



Working Solutions helped recover nearly 90% of the unexpected demand. Plus, our agents exceeded performance of the client’s internal team by more than 10%.

  • Recovered nearly 90% of unexpected demand.

  • Delivered satisfaction rate of 80% and higher.

  • Maintained client goal of 92% productivity.

Energize relationships with your customers.

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