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Make the sale. Earn repeat business.

CONSUMER AND RETAIL

Consumers are playing retail hopscotch as shopping spans many channels. Online sales are outpacing in-store buys. Industry analyst Forrester projects online shoppers will hit 270 million by 2020, with sales of $523 billion—placing call and contact center services in greater demand. Will you be ready to capture their business?

  • Sales

    Make the sale and add business with agents who articulate your value.

  • Service

    Ensure positive customer experiences to gain trust and repeat business.

  • Support

    Guarantee product satisfaction long after the sale with prompt support.

Build Business

  • Maximize
    Revenue

    • Leverage seasonal and promo events
    • Capture more online/phone sales
    • Increase revenue, reduce overhead
  • Extend
    Brand

    • Advocate your culture and values
    • Promote your products and services
    • Personify your business and brand
  • Elevate
    Support

    • Resolve issues with expert help
    • Fulfill warranties with peace of mind
    • Provide clients white-glove service

EXPECT. AND DESERVE.

Whether it’s high tech or high fashion, agent Paula says great service is always personal. Because that’s what customers expect—and deserve.

Agent Profile
Client Success

Big Apple. Bigger Results.

A New York City-based retailer needed to complement its in-store business with online and phone sales. Local specialists to support the metro call center, however, were few and too expensive.



Working Solutions selected retail experts from its nationwide team at a much lower cost than NYC labor. In a few days, agents were trained and conversant in the client’s brand and products—just in time for the holiday rush.

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  • Increased revenue while cutting operational costs.

  • Met 300% increase in demand through improved scalability.

  • Improved service levels while integrating virtual team.

Our specialists strengthen your brand.

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